Frequently asked questions

Everything is stocked in the UK and dispatched within one working day. UK delivery is free above a minimum basket value and a flat tracked rate below it; both the threshold and the rate are shown at checkout before you pay.

The UK. Nothing is drop-shipped from India. That is why delivery takes days rather than weeks, and why there is a UK address to return to.

If it has not been dispatched, yes — tell us quickly and we will stop it. Once it is with the carrier you will need to return it, which you are entitled to do regardless.

Under the UK Consumer Contracts Regulations you have 14 days from receiving your order to cancel it, and a further 14 days to send it back. You do not need a reason.

Items should come back unused and in a condition you would be happy to receive. We refund what you paid for the goods, including the standard outbound delivery charge.

Tell us and we will put it right — that is separate from the cancellation right above, and there is no time limit on us having sent you the wrong thing.

Our garba pieces are made in one size with an adjustable drawstring waist, so they fit a range rather than a fixed measurement. It is how this garment is usually made — the flare matters more than the fit.

“Free size” on its own is not much use to you, though, so we publish the actual measurements. See the size guide.

Measure a skirt you already own and compare it to the figures on the product page. That is more reliable than a dress size, because Indian festive sizing and UK sizing do not map onto each other cleanly.

Single or double, matching the bed rather than the person. Rajai sizing is bed sizing — it is the one place on this site where choosing a size is about the furniture.

Yes. The warmth comes from air trapped in fine carded cotton, not from weight. A rajai that feels too light to work is the point of a rajai; a heavy one usually means a coarser fill.

It should not be. Hand block printing strikes one carved teak block at a time, by hand, so impressions vary slightly in pressure and register. That variation is how you tell hand-block work from a machine print.

Gentle cold wash or dry clean, and dry flat away from direct sun. Cotton fill takes a long time to dry through, so give it longer than you think. Wash separately the first time — hand-dyed cloth can release a little colour.

Because each one is a knot tied by hand before dyeing. No two lengths resolve identically. It is the same argument as the block print: the irregularity is the evidence.

Dry clean. Metallic gota and mirror work do not take kindly to a machine, and the threads holding mirror work are the first thing to go.

Yes. It is painted in natural organic colours that break down with the clay, which is the whole reason we sell a painted one at all. A murti finished in ordinary paint has no business going into water, at home or anywhere else.

Yes. Everything we sell in this line is hand-formed shadu clay, made to break down in water. It is stated on every product page, above the price, because it is the most important thing about the piece.

We do not sell marble or resin murtis. A marble murti is a permanent altar piece and cannot be immersed — if that is what you are after, we are not the right shop, and we would rather say so than sell you the wrong thing.

Once the clay has broken down, pour the water onto a garden bed, a large pot or a plant. The natural murti is unpainted and the painted one uses natural organic colours that dissolve with the clay, so there is nothing in either that should not go into soil. If you have no garden, a large planter is fine.

Every clay order ships with this guidance in the box, not only on the website.

No — and we would rather explain why than stay quiet about it. Permitted events change year to year and are run by temples and community organisations, not by us. Pointing you at a location we have not verified could send you somewhere immersion is not authorised. Ask your local temple; they will know what is happening near you this year.